Hennen's Protection Plus 3-Year In-Home Furniture Protection Plan

If your furniture becomes stained or damaged, as covered by Hennen's Protection Plus, or if it is subject to construction failure or manufacturer’s defect during the 3-year warranty period, Hennen's will either advise, service or restore the covered item. If Hennen's is unable to restore product to its prior condition, and found to have a manufactures defect (as defined by the manufacturer) Hennen'swill replace the covered item at no charge to you. Hennen's Furniture uses highly skilled technicians to service our Hennen's Protection Plus customers.

How the Furniture Protection Plan Works

When your furniture experiences covered stains or damage under Hennen's Protection Plus, or encounters construction failure or a manufacturer's defect within the 3-year warranty period, Hennen's will provide guidance, repair services, or full restoration of the affected item. Should restoration prove unsuccessful and a manufacturer's defect is confirmed (as determined by the manufacturer), Hennen's will provide a replacement item at no cost. Our experienced technicians are dedicated to serving Hennen's Protection Plus customers with expert care. Simply contact our customer care team to begin the service process.

The "You Can't Lose" Policy

We stand behind the value of our Hennen's Protection Plus program. If you don't need to use the service during the full 3-year coverage period, we'll send you a Hennen's coupon equal to what you paid for the "Plus" portion of Hennen's Protection Plus (fabric or leather protection fees not included). Use it toward future furniture, mattresses, or area rugs. Either way, you win.

Getting Service in 3 Simple Steps

1. When a spill happens, blot and absorb it immediately using a clean cloth or sponge.
2. Contact Hennen's Furniture Customer Care within 72 hours of the incident (whether it's a stain, rip, tear, or other damage).
3. A Service Specialist will schedule an appointment that works for you.

Your Care Responsibilities

• Keep your furniture in an appropriate environment that meets the manufacturer's recommended standards.
• Vacuum upholstered pieces weekly to remove surface dirt and prevent soil from embedding into the fabric fibers.
• Protect wood furniture surfaces with tablecloths, pads, placemats, and coasters, as dinnerware can create small scratches over time.
• Keep pets off your furniture. Even well-behaved pets can accidentally cause scratches or stains. Pet-related soiling or damage (except bodily fluids) is not covered under Hennen's Protection Plus.
• While some fading naturally occurs with leather and upholstery, minimize direct sunlight exposure to slow the fading process.
• Apply leather conditioner at least twice yearly, or more frequently if your leather furniture is positioned near a heat source.

Hennen's Protection Plus for Fabric

Safeguard your fabric furniture with the Hennen's Protection Plus Fabric Care Program.

Fabric furniture coverage includes:

• Accidental rips, tears, burns
• Frame structural defects including warpage and breakage
• Seam separation
• Parts, labor, and shipping expenses

Hennen's Protection Plus for Leather

Safeguard your leather furniture with the Hennen's Protection Plus Fabric Care Program.

Leather furniture coverage includes:

• Accidental rips, tears, and burns
• Frame structural defects including warpage and breakage
• Seam separation
• Parts, labor, and shipping expenses

Hennen's Protection Plus for Wood

Hennen's Protection Plus Wood & Hard Surface Care program offers coverage comparable to the manufacturer's warranty, ensuring repair or replacement of items with manufacturer's defects or construction failures. This protection extends your factory warranty and adds comprehensive coverage for your newly purchased furniture.

Wood furniture coverage includes:

• Repair of water damage, liquid marks, or rings from typical household food and beverage items (covers single incidents only, not accumulated stains or damage from regular use)
• Chipping, checking, lifting, cracking, and warping
• Finish peeling on solid wood, veneered, or laminated pieces, including heat marks from everyday household items
• Integral electric components
• Failed assembled joints in solid wood, veneered, or laminated furniture, including material defects, warped wood components, and assembly workmanship issues
• Frame structural defects such as warpage and breakage
• Seam separation
• Parts, labor, and shipping expenses

Details of Hennen's Protection Plus

Obligations of Service Provider

Hennen's Plus agrees to provide the coverage stated herein for a period of three years from the date of delivery of the covered item(s) described on the purchase invoice. If within three years after delivery, a covered item becomes accidentally stained or damaged during normal residential use and you cannot remove the stain or repair the damage yourself following the recommended procedures, Hennen's Protection Plus, under the coverage terms listed below, will remove the covered stain or covered damage at no cost to you. If the stain cannot be reasonably removed or repaired to return the item to its pre-existing condition, Hennen's Protection Plus will, at its sole option, replace the damaged portion or the complete damaged item. Replacement items will be the same as or equivalent to the original item purchased. In the event an equivalent replacement is not available from Hennen's product line, a merchandise credit for the original purchase price (less any previously issued credits or adjustments) of the stained item will be issued. In the event the consumer decides to select a more expensive item as a replacement, when replacement is called for, the consumer shall be responsible for the difference in price. This warranty does not provide ANY coverage monetary or otherwise for the loss of use or suitability of furniture pieces, household goods, flooring, draperies, paint, etc. that were purchased at the same time or with the intent to use with the covered piece(s) when an appropriate replacement is not available.

General Obligation of Service Provider

Hennen's Furniture Plus will provide all the services and functional parts that may be necessary to maintain proper operation of the product under normal operation and service for the item(s) covered under this program for the duration of the service contract. The in-home service portion of the warranty is only valid within a 75-mile radius of Hennen's Furniture store. Customers who request service beyond the coverage area will be responsible for transportation to and from Hennen's Furniture location. This agreement does not supersede the manufacturer's warranty.

Obligations of Customer

A customer's failure to maintain items in accordance with the manufacturer's guidelines will void Hennen's Protection Plus obligations under this agreement. Furniture must be maintained in a proper and adequate environment that meets manufacturer standards. Upholstered furniture should be vacuumed using upholstery tools once a week if possible but at least once every other week. Failure to vacuum often will leave dirt on the upholstery that will slowly wear down the fibers. Piece(s) should be professionally cleaned once a year. Hennen's Protection Plus does not cover this but Hennen's can provide a list of vendors that do provide this service. Not cleaning furniture will cause an accumulation of dust and dirt on the piece(s) and may cause a "halo effect" on the piece(s) when a spot is cleaned. Tablecloths/pads should be used to protect the tabletop. Pets should not be allowed on furniture; even the best-trained pet can accidentally scratch or stain furniture. Fading is natural in leather and upholstery furniture. However, avoid placing furniture in direct sunlight because fading will occur faster over time. Leather furniture should be conditioned at least once a year, more often if needed especially if leather furniture is near a heat source.

Key Terms and Definitions

The customer(s) shown on the sales receipt for this agreement is/are the only person(s) eligible for coverage under this agreement. All coverage is supplied by Hennen's Furniture.

Length of Coverage

Three years from the date of delivery.

To obtain service

Owner must report the incident to Hennen's Furniture Customer Service within a period of time not to exceed 3 days from the date the stain occurs.

Service Procedures

Service may include any or all of the following:

• Hennen's Furniture Plus will provide complimentary professional stain removal or repair advice to aid in immediate cleaning or repair
• If damage or stain persists, Hennen's Protection Plus will have the item serviced by a professional technician at no charge in the customer's home
• If the technician determines cleaning or repairs must be made off-site, the item will be removed at no cost to the customer.

Coverage of Upholstered Fabric, Leather, and Vinyl Furniture

• Household food and beverage product stains
• Human and pet bodily fluids
• Ballpoint pen ink or crayon
• Accidental rips, tears, burns and punctures
• Structural defects to frames such as warpage and frame breakage
• Separation of seams
• Integral electric components
• Cracking and peeling of leather or vinyl finish
• Breakage and bending of metal components such as recliners and sleeper mechanisms, swivel rocker base and springs
• Excessive loss of foam resiliency to cushions
• Upon expiration of manufacturer's warranty, Hennen's Protection Plus will provide the buyer with the same coverage provided by the manufacturer's warranty up to a total of three years from date of delivery

Coverage of Wood Furniture and Accessories

Coverage is limited to repair only to the best of our ability. Does not include replacement coverage for surface scratching. Damage caused by normal wear and tear is specifically not covered. Replacement coverage is valid on manufacturer defects as defined in the manufacturer's warranty.

• Stains/damage from water, liquid marks or rings from normal household food and beverage products. Single incidences only apply, not accumulated or lifestyle stains or damage.
• Chipping, checking, lifting, cracking, and warping.
• Peeling of finish on solid wood, veneered or laminated furniture, including heat marks resulting from items found in normal household use.
• Integral electric components.
• Failure of assembled joints of solid wood veneered or laminated furniture, including inherent defect of framing material, warping of wood members and defective workmanship in the assembly thereof.
• Loss of silvering of mirrors.
• Upon expiration of manufacturer’s warranty, Hennen's Protection Plus will provide the buyer with the same coverage provided by the manufacturer's warranty up to a total of three years from date of delivery.

Exclusions

• Damage caused by failure to comply with the manufacturer's instructions for cleaning and use.
• Willful abuse or misuse of the covered product.
• Normal soiling, wear and tear or buildup of perspiration and body/hair oils. Perspiration, body oil and hair oil are specifically not considered a "bodily fluid" (these have a cumulative effect that cause staining in areas where head, hands, or legs contact the furniture and require routine cleaning) and are excluded from this warranty coverage.
• Fading on upholstery, soiling, or damage caused by pets (other than bodily fluids).
• Additionally, this warranty does not provide coverage for soiling (soiling is defined as a gradual buildup of dirt, dust, body oils and perspiration which cannot be attributed to a single occurrence).
• Any accumulation or buildup of stains, or any mold or mildew damage.
• Fabrics with an "X" care code and non-colorfast fabrics.
• Pen or pencil impression on upholstery or wood furniture.
• Furniture sold "as is."
• Faux stone, fossil stone or marble, brass, or chrome plated metals.
• Permanent markers.
• Costs or damages from repairs/cleaning carried out by anyone other than authorized agents of Hennen's Protection Plus.
• Loss of use of the covered products while in transit or storage.
• Commercial/Institutional use or rental. Commercial use of product(s) includes, but is not limited to: offices, daycare, reception, or lobby areas.
• Multi-family housing (nursing homes/dormitories).
• Damage caused during, or as a result of transport, set up or assembly of merchandise, carried out by anyone other than authorized agents of Hennen's Furniture.
• Furniture located outdoors, on patios or in screened rooms where it may be directly or indirectly exposed to the elements.
• Loss of use or other inconvenience (monetary or otherwise) as a result of time or space needed for repairs or exchange.
• Monetary loss as a result of other furniture, accessories, draperies, paint, flooring, etc. no longer matching replacement item(s).
• Natural characteristics that cause appearance variations and/or seam slippage.
• Substances which destroy or damage the color or original characteristics of fabrics such as stains caused by paints, gum, bleaches, nail polish remover, dyes other than food dyes, medications, acids, corrosive, non-approved cleaners, hair treatments such as hair gel, hair spray, mousse, or other like substances.
• Stains caused by dyes, caustic solutions, paint, or bleach.
• Split grain leather in seating areas.
• Damage caused by fraud, intentional acts, war, or hostilities of any kind if arising from illegal activity. Additionally, this warranty does not provide coverage for soiling, damage caused by fire, smoke, flood, wind, lightning, or any other natural disaster.
• Violence, theft, vandalism.
• Stains caused by cosmetics, hair chemicals, topical lotions, alteration, or explosion will not be covered by this warranty.
• This warranty excludes coverage for accumulated or long-term multiple unknown stains.
• Anything not specifically mentioned as covered.

This agreement is not renewable or transferable. In the event that an upholstery item is replaced under the terms of the protection plan, the warranty coverage is deemed to be fulfilled and no additional coverage for the covered item is available. New coverage for the replacement item would need to be purchased and shall be available at Hennen's Furniture's discretion. Hennen's Furniture reserves the right to withdraw service for any covered item in the event of neglect or multiple service issues by issuing a refund of the amount paid for coverage on that item. This agreement does not supersede the manufacturer's warranty. The owner shall reasonably cooperate with Hennen's Protection Plus in its efforts to perform its obligations under this agreement.Any provision contained herein which is found to be contrary to state or local law shall be deemed null and void; however, the remaining provisions shall continue in full force and effect.